Most new accounts include a 7-day free trial. You will not be charged during the trial. Cancel any time before the trial ends and no charge will be made.
If you cancel and request a refund within 14 days of your first paid charge (after the trial), we will refund that charge in full. To request a refund, email support@thecardinvestor.com from the address on your account with the subject "Refund request." Refunds are typically processed within 5 business days. Funds may take additional time to appear depending on your bank or card issuer.
Outside the 14-day window, subscription fees are generally non-refundable. You can cancel any time and your access will continue until the end of the current billing period; you will not be charged again.
Annual subscribers get the same 14-day money-back window from the date of the first annual charge. After 14 days, annual fees are non-refundable, but cancellation prevents renewal.
We may offer additional refunds at our discretion in cases of duplicate charges, billing errors, extended outages, or other unusual circumstances. We do not refund charges in cases of policy violation or chargeback abuse.
Payments are handled by Stripe. The Card Investor is the merchant of record, so refund requests are decided and issued by us directly — contacting us is the fastest path to a resolution. Approved refunds are returned to your original payment method by Stripe and typically appear within 5–10 business days.
Questions or refund requests: support@thecardinvestor.com.